Frequently Asked Questions

Where can I buy tickets for PonyCon?
Find all the information you need on the tickets page of this website. Tickets for 2020’s event can only be bought online in advance through our webstore.

Is UK PonyCon suitable for children?
Yes! UK PonyCon is an event which is primarily aimed at collectors and adult fans of the franchise, but UK PonyCon welcomes fans and collectors of all ages, with a variety of events to suit the different ages and types of attendees.

Can I cosplay?
Yes! Cosplay is permitted and highly encouraged – we love seeing the amazing costumes bringing our favourite characters to life. Please read the Cosplay Rules for information on permitted costumes, weapons and props.

How do I get a stall at PonyCon?
All stalls will be allocated for this year’s event via an applications process. Please read about selling at UK PonyCon on our stalls page.

Will I receive my tickets in the post?
No, we do not send printed tickets. Instead, please ensure that you have the order confirmation email on a mobile device or print out your ticket order confirmation to show us when you arrive. You will also need to show us proof of ID matching the name on the order.

What do I need to bring to collect my tickets?
When you arrive at UK PonyCon, the person who placed the order will need to show us proof of ID (such as a passport, driving licence, other photo ID showing the PASS logo or a credit or debit card). To speed things up, please also have one of the following documents ready to show us (either printed or on a mobile phone screen):

  • Original UK PonyCon purchase confirmation email, showing the order number (four digits starting with a 4 or 5) and your email address
  • Original PayPal receipt email, showing the order reference (seven digits starting with a 6, 7 or 8) and your email address
  • A replacement order confirmation email or letter issued by UK PonyCon, showing the order number and your email address

If your ticket has been purchased for you by someone else and they will not be collecting the tickets, they should have entered your name in the “Additional Information” input box during checkout. If not, please ask them to email us as soon as possible and no later than 14 days prior to the convention.

If you arrive without valid ID or the name on the order does not match the name of the person collecting the tickets, we may not be able to admit you to the event.

Please contact us if you have any questions or concerns about this policy.

Can I sell my ticket? Can I buy a ticket from someone else?
No. Tickets to UK PonyCon are strictly non-transferable. Valid ID and proof of purchase is required to collect tickets.

This policy is to protect you from people buying tickets in bulk and reselling them at a higher price. We recognise that plans can change and have a generous refund policy if you no longer need your ticket.

Please contact us if you have any questions or concerns about this policy.

Can I have a refund for my ticket?
We recognise that plans can change and we offer refunds usually until the convention sells out, or within 14 days of purchase, whichever is later.

Can I come and go from UK PonyCon as I please?
Yes! When you arrive at UK PonyCon we will issue you with a lanyard and badge to wear, which you can use to re-enter the event. Please make sure this is visible at all times within the convention.

Is there somewhere to leave coats or bags at the venue?
The venue operates an attended cloakroom where coats and bags can be left. There is a small charge per item for this facility.

What are you doing to ensure the safety and security of attendees?
All attendees should be prepared to have their bags searched on entry and re-entry to the event. Attendees refusing a bag search will have their tickets revoked, will not be permitted to enter the event and will not receive a refund.

First aiders and security staff will be on-site to help attendees.

Do I need to accompany my child?
Children aged 13 and under must be accompanied by an adult aged 18 or over at all times.

Can I bring my pet?
Only assistance animals will be allowed into UK PonyCon (please see our access statement). No other animals or pets will be allowed into the convention.

Can I trade with other people at the convention?
Pre-arranged trades and impromptu swaps are permitted, however advertising or displaying stock for sale or trade is not permitted unless you are a stallholder.

Will I be able to buy refreshments at the convention?
Food and drink will be available to purchase from outlets at the event. See the food and drink page for more information about the available catering options.

Alcohol will be available to purchase during Saturday’s evening entertainment events. Note that the bar operates a challenge 25 policy, so please bring ID if you intend to purchase alcohol. Please drink responsibly.

Can I consume my own food and drink at the event?
In general, no. Exceptions to this rule can be made on medical grounds. Alcohol must not be brought on site for any reason.

Do personal assistants/carers go free?
Please read our access statement for information about tickets for carers and personal assistants.

Can I volunteer at the convention?
We are always on the look out for more volunteers! Please see our volunteering page for information on how to volunteer.

Is there a cash point or ATM at the convention? Do you accept card payments?
There is a free-to-use ATM operated by Santander located inside our event space, behind the main stage on the lower level. There are more free-to-use ATMs operated by Lloyds bank located a short three minute walk away on the corner of Burton Street and South Sherwood Street. The ATMs are operated by third parties and are not within the control of UK PonyCon.

Some stalls will accept card payments, but many will not. Please be prepared to pay using cash. The UK PonyCon merchandise stall accepts payments by pound sterling cash and Visa, MasterCard and American Express cards.

Can I smoke or vape at UK PonyCon?
Smoking and vaping is strictly prohibited within all buildings and enclosed temporary structures at UK PonyCon. Smoking and vaping is also prohibited in the immediate vicinity of the building. Please be considerate when choosing where to smoke or vape, and be prepared to move to another location if asked to do so by a member of staff.

Still have a question that hasn’t been answered? Get in touch!