Frequently Asked Questions

Last Updated: October 2018

Where can I buy tickets for PonyCon?
Tickets for 2019 are not yet on sale but will be found on this website.

Is PonyCon suitable for children?
Yes! UK PonyCon is an event which is primarily aimed at collectors and adult fans of the franchise, but UK PonyCon welcomes fans and collectors of all ages, with a variety of events to suit the different ages and types of attendees.

Can I cosplay?
Yes! Cosplay is permitted and highly encouraged - we love seeing the amazing costumes bringing our favourite characters to life. Please read the Cosplay Rules for information on permitted costumes, weapons and props.

How do I get a stall at PonyCon?
Stalls for UK PonyCon 2019 have yet to be announced. If you are interested in future years, please read about selling at UK PonyCon on our stalls page.

Will I receive my tickets in the post?
No, we do not send printed tickets. Instead, please print out your ticket order confirmation email or ensure that you have the email on a mobile device to show us when you arrive. You will also need to show us proof of ID matching the name on the order.

What do I need to bring to collect my tickets?
When you arrive at UK PonyCon, the person who placed the order will need to show us proof of ID (such as a passport, driving licence, other photo ID showing the PASS logo or a credit or debit card). To speed things up, please also have one of the following documents ready to show us (either printed or on a mobile phone screen):

If your ticket has been purchased for you by someone else and they will not be collecting the tickets, they should have entered your name in the "Additional Information" input box during checkout. If not, please ask them to email us as soon as possible and no later than 14 days prior to the convention.

If you arrive without valid ID or the name on the order does not match the name of the person collecting the tickets, we may not be able to admit you to the event.

Please contact us if you have any questions or concerns about this policy.

Can I sell my ticket? Can I buy a ticket from someone else?
No. Tickets to UK PonyCon are strictly non-transferable. Valid ID and proof of purchase is required to collect tickets.

In previous years we turned a blind eye to people re-selling their tickets, however we feel it is now appropriate to take steps to prevent this. Requesting proof of ID that matches the name on the order is a way of preventing this.

Please contact us if you have any questions or concerns about this policy.

Can I have a refund for my ticket?
We recognise that plans can change and we offer refunds usually until the convention sells out, or within 14 days of purchase, whatever the later.

Can I come and go from UK PonyCon as I please?
Yes! When you arrive at UK PonyCon we will issue you with a lanyard and badge to wear, which you can use to re-enter the event. Please make sure this is visible at all times within the convention.

Is there somewhere to leave coats or bags at the venue?
Once the venue for 2019 is announced, we will advise on all facilities available.

What are you doing to ensure the safety and security of attendees?
All attendees should be prepared to have their bags searched on entry and re-entry to the event. Attendees refusing a bag search will have their tickets revoked, will not be permitted to enter the event and will not receive a refund.

Do I need to accompany my child?
Children aged 13 and under must be accompanied by an adult aged 18 or over at all times.

Can I bring my pet?
Only assistance animals will be allowed into UK PonyCon (please see our access statement). No other animals or pets will be allowed into the convention.

Can I trade with other people at the convention?
Pre-arranged trades and impromptu swaps are permitted, however advertising or displaying stock for sale or trade is not permitted unless you are a stallholder.

Will I be able to buy refreshments at the convention?
Once the venue for 2019 is announced, we will advise on all facilities available. We tend to pick venues with food and drink available on site.

Can I consume my own food and drink at the event?
Once the venue for 2019 is announced, we will advise on ths as it varies venue to venue.

Do personal assistants/carers go free?
Please read our access statement for information about tickets for carers and personal assistants.

Can I volunteer at the convention?
We are always on the look out for more volunteers! Please see our volunteering page for information on how to volunteer.

Is there a cash point or ATM at the convention? Do you accept card payments?
Once the venue for 2019 is announced, we will advise on ths as it varies venue to venue. Some stalls will accept card payments, but many will not. Please be prepared to pay using cash .

Can I smoke or vape at UK PonyCon?
Smoking and vaping is strictly prohibited within all buildings and enclosed temporary structures at UK PonyCon. Smoking and vaping is also prohibited in the immediate vicinity of the building.

Still have a question that hasn't been answered? Get in touch!